Privacy Policy

1. Our Commitment to Your Privacy

My Living Options is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and share your personal information when providing our supports and services.

2. Information We Collect

We collect personal and sensitive information that is necessary to deliver our NDIS supports and services, including:

Contact information – name, address, phone number, email
Personal information – date of birth, emergency contacts, NDIS number, support needs, and relevant medical details
Information from family members, support coordinators, or health professionals (as required)

We only collect information that is directly related to the provision of our services and supports.

3. How We Use Your Information

Your personal information may be used to:

Develop and deliver personalised supports
Communicate with you and your nominated representatives
Coordinate services with other providers or professionals (where consent has been provided)
Comply with legal, regulatory, and NDIS obligations

We will not use your personal information for any other purpose unless you have provided consent or it is required or authorised by law.

4. Disclosure of Information

We may share your information only when:

You have provided your consent
It is necessary to provide safe and effective supports
We are required or authorised to do so by law (for example, under the NDIS Act or safeguarding requirements)

All third parties who receive your information must handle it in accordance with Australian privacy laws.

5. Data Security and Storage

We take all reasonable steps to protect your personal and sensitive information from misuse, interference, loss, unauthorised access, modification, or disclosure. Information is stored securely in electronic and/or physical formats, with access restricted to authorised personnel only.

6. Access and Correction

You may request access to, or correction of, your personal information at any time. We will respond to your request within a reasonable timeframe and in accordance with the Privacy Act.

To make a request, please contact us at: info@mylivingoptions.com.au

7. Complaints

If you believe your privacy has been breached, you may contact us directly. We will investigate your complaint and respond as soon as possible.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on our website at https://mylivingoptions.com.